AI intake for addiction treatment centers
Porto learns who is reaching out, the kind of program they are asking about, their coverage and the best way to reach them, then hands your admissions team a brief.
Harbor Ridge Recovery
AI assistant
Hi, I’m the AI assistant for Harbor Ridge Recovery. Are you reaching out for yourself or for someone you care about?
For my brother. He told us he’s ready to talk to someone.
Who it is for already covered
So it moves on to timing
Thank you for reaching out. Is he hoping to start soon, and what is the best way for our admissions team to reach you?
What Porto does for addiction treatment centers
Porto replaces the admissions inquiry form on an addiction treatment center’s website with a short AI conversation. It learns who the inquiry is for, the program they are asking about, how they plan to pay and the best time to reach them, and sends your admissions team a brief before the first call.
What Porto works out in the conversation
These are the topics, not a script. Porto asks only what it still needs, so a visitor who mentions their timeline in the first message never hears that question.
Contact
Self or a loved one, and the best contact
Program
Residential, outpatient or not sure yet
Coverage
Insurance or self pay, for admissions to verify
Timing
How soon they hope to begin
Privacy
Best way and time to call privately
The brief your team gets
Every conversation ends with a one page summary and a fit score, sent to the tools you connect. Your team reads it before the first call.
See how it works
LEAD BRIEF
Morales family
86
Strong fit
Contact
Sibling reaching out for her brother
Program
Not sure yet, wants guidance
Coverage
Employer insurance, to verify
Timing
Hoping to start this week
Questions from addiction treatment centers
Does Porto ask about substance use or medical history?
No. Those conversations belong with your admissions and clinical team, and Porto keeps to contact and scheduling details.
What happens in a crisis?
Porto tells the visitor to call local emergency services or your admissions line and flags the conversation for your team.
Can family members reach out?
Yes. Porto asks who the inquiry is for and records the best contact for your team.
See Porto set up for addiction treatment centers
Bring what your team asks on a first call. We’ll set up the conversation around it and show you on the demo.
Book a demo