AI intake for auto body shops
Porto learns about the damage, the vehicle, the insurance claim and the timing, then hands your estimator a brief before the car comes in.
Crestline Collision
AI assistant
Hi, I’m the AI assistant for Crestline Collision. What happened to your vehicle?
Someone backed into my rear bumper in a parking lot. I’ve already filed a claim with my insurance.
Insurance claim already covered
So it moves on to the vehicle
Sorry to hear that. What’s the year, make and model, and is the car safe to drive?
What Porto does for auto body shops
Porto replaces the estimate request form on an auto body shop’s website with a short AI conversation. It learns what happened, the vehicle, the insurance claim status and whether the car is drivable, and sends your estimator a brief before the inspection.
What Porto works out in the conversation
These are the topics, not a script. Porto asks only what it still needs, so a visitor who mentions their timeline in the first message never hears that question.
Damage
What happened and which areas are affected
Vehicle
Year, make and model
Insurance
Claim filed, claim number and adjuster status
Drivable
Whether the car is safe to drive
Timing
When they can bring the car in
The brief your team gets
Every conversation ends with a one page summary and a fit score, sent to the tools you connect. Your team reads it before the first call.
See how it works
LEAD BRIEF
Rachel Moss
78
Strong fit
Damage
Rear bumper, low speed parking lot impact
Vehicle
2021 compact SUV
Insurance
Claim filed, adjuster not assigned yet
Drivable
Yes, can drop off Monday
Questions from auto body shops
Can Porto give a repair estimate?
No. It collects the details and tells the customer when to expect your estimator.
Does it give insurance advice?
No. It records the claim status and leaves insurance questions to your team.
Can it arrange a rental car?
It notes the request in the brief, and your team takes it from there.
See Porto set up for auto body shops
Bring what your team asks on a first call. We’ll set up the conversation around it and show you on the demo.
Book a demo